FAQs

What is Ecommerce?
What are the advantages of SiteBuilder from Big Rock Sports?
What do I receive when I sign up for SiteBuilder?
How much does it cost to set up an online store?
How many products can I sell in my online store?
Do I need to know HTML/CSS in order to use my storefront?
Will I be able to customize the look and feel of my online storefront?
Will photos, images and other content be provided for my website?
Will SiteBuilder help me to install my template?
How can I modify a template to suit my particular website?
How will customers purchase from my website?
What are my options for handling transactions?
Can I set product pricing?
What do I need to know about online taxes?
I already have a website. Can I integrate SiteBuilder into it?
Will my website’s current address change if I sign up with SiteBuilder?
I don’t currently have a website for my company. What URL will I use?
Does technical support cost extra?
How will product returns from my customers be handled if Big Rock Sports fulfills the orders?

Q:  What is “Ecommerce”?

Ecommerce is the selling of goods and services over the internet. Generally, ecommerce is simply creating a website that advertises and promotes your products. In recent years, however, ecommerce has become much more complex, allowing consumers to purchase goods and services online.

The PRO option of SiteBuilder allows your customers to browse thousands of products, place an order, select the desired shipping method and pay for their purchases using their credit cards.

 

Q:  What are the advantages of SiteBuilder from Big Rock Sports?

A major advantage is price. You get a high quality online storefront for an affordable monthly fee. You do not have to hire a web designer or web design studio. Quick set up is another advantage. When you sign up for SiteBuilder, you can have your online storefront up and running in a matter of days. Set up is simple and fast. And if you have any questions, SiteBuilder provides comprehensive technical support. See SiteBuilder Benefits here.

 

Q:  What do I receive when I sign up for SiteBuilder?

You will receive a complete, ready-to-publish online storefront. All you have to do is choose one of three opt-in levels: STARTER, COMP or PRO. Then select a template and content that comes with the level you selected.

 

Q:  How much does it cost to set up an online store?

You can select one of three SiteBuilder plans: STARTER, COMP or PRO. The set-up fee and monthly cost varies with each plan. For more information on pricing, benefits and features of each plan or to schedule an SiteBuilder demonstration, please contact us at 800.334.2661.

 

Q:  How many products can I sell in my online store?

With Dealer ACCESS, you have the option of signing up for one of three SiteBuilder plans: STARTER, COMP or PRO. With the PRO plan, you can offer more than 120,000 SKUs to your customers.

 

Q:  Do I need to know HTML/CSS in order to use my storefront?

No. Your SiteBuilder website is turnkey, ready-to-use. You just decide which level to opt in at (STARTER, COMP or PRO), then choose a design from our pre-built web designs and pick what type of content you wish to have displayed on your website. It’s simple, easy and fast to set up your online store.

 

Q:  Will I be able to customize the look and feel of my online storefront?

Absolutely. SiteBuilder allows you to quickly and easily customize the appearance of your website and online store. You select the design, colors and fonts you want to use and add graphics and content as you like.

 

Q:  Will photos, images and other content be provided for my website when I sign up for SiteBuilder?

Yes. You will receive access to photos and articles from our Content Library, which is continually growing. You choose which photos and content you wish to display on your website.

 

Q:  Will SiteBuilder help me to install my template?

Yes. Installation is included in each package.

 

Q:  How can I modify a template to suit my particular website?

Our Online Help Center provides detailed instructions on editing your SiteBuilder template and we’re always here to help.

 

Q:  How will customers purchase from my website?

Your customers can select items, add them to their virtual shopping cart and pay for them at a checkout where all the items will be totaled, sales tax added where applicable and payment information received. For your customers, it’s a simple, straightforward online shopping experience.

 

Q:  What are my options for handling transactions?

With SiteBuilder, you will be able to accept and process credit card transactions in real time online.

 

Q:  Can I set product pricing?

Yes.

 

Q:  What do I need to know about online taxes?

Online sales tax laws can be very confusing. The laws are always changing, being reviewed and depending on the country, state, county or city you are in, tax requirements may vary. U.S. online tax requirements are generally the same across the board, but can differ for merchants who sell goods, those who sell services and those who sell both. There may also be special circumstances depending on whether you sell solely online or whether you use a combination of online and a physical storefront. Learn more about online tax requirements from the IRS or click here. Also, be sure to talk with your accountant.

 

Q: I already have a website. Can I integrate SiteBuilder into it?

Yes. SiteBuilder is a flexible system that is ready to connect to your existing website.

 

Q:  Will my website’s current address change if I sign up with SiteBuilder?

No. The URL for your website’s home page will remain the same.

 

Q:  I don’t currently have a website for my company. What will the name be of my website or web address if I sign up with SiteBuilder?

That will depend on whether the URL you want is already taken or not. If it is already in use, Big Rock Sports will help you obtain another URL that suites your business’s needs.

 

Q:  Does technical support cost extra?

No. Complete technical support is provided by SmartEtailing when you sign up for SiteBuilder.

 

Q: How will product returns from my customers be handled if Big Rock Sports fulfills the orders?

Although Big Rock Sports ships orders on your behalf, these sales are between you and your customer. The customer will need to contact you about any problems or returns. You have the option to charge your customer with a fee to restock—it’s your choice. In addition to the cost of restocking, you will also need to decide how you want to handle freight recovery with the customer. We recommend that you prominently display your return policy on your site to avoid confusion. Also, any returns will need to be sent back to you, Big Rock Sports will not accept returns sent to our warehouses directly from your customers.

 

 

 

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“Big Rock Sports is a remarkable wholesale company that treats customers with the highest respect and courtesy. Big Rock Sports is a leader and innovator in the wholesale industry, providing first class customer service. I have dealt with other companies in the past, but none rival anything Big Rock Sports has to offer.”

—Blake Marsocci
Fast Break, Inc.