Welcome Maurice Customers

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Welcome to Big Rock Sports

The premier outdoor sporting goods distributor in North America, Big Rock Sports, LLC, is focused
on supplying more than 15,000 retailers with the best products from over 1,200 manufacturers
as well as the tools needed to navigate the complexity of today’s marketplace.
The company is strongly committed to protecting the rights of hunters, anglers and all outdoor enthusiasts.

Please Contact Big Rock Sports Customer Service at 1-800-334-2661 or 
custserv.help@bigrocksports.com to gain access to the Big Rock Sports Ordering Website.

Important Remittance Information for Payments, Please Update Your Payment Remit-to Address to:
Big Rock Sports, LLC
PO Box 11407 Department #788
Birmingham, AL  35246-0788

Customer Service Representative

Essential Duties and Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements Meet customer requirements through first contact resolution
  • Prepare complete and accurate work and update customer file
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
  • Effectively transfer misdirected customer requests to an appropriate party
  • Contribute ideas on ways to resolve problems to better serve the customer
  • Participate in activities designed to improve customer satisfaction and business performance
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification

Qualifications:

  • High School education or GED
  • Successful completion of criminal background check and drug screen
  • Knowledge of basic computer operations
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Good listening and responding skills
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Possess insight into self and others
  • Solid problem solving skills
  • Outdoor fishing and shooting sports experience a plus

Apply

Warehouse Admin./Inbound Clerk – Fresno, CA

ApplyDescription:  The Warehouse Administrator/Inbound Clerk assists DC Manager and Supervisors with various administration tasks. In addition, the Warehouse Administrator/Inbound Clerk will field calls, inbound paperwork and schedules.

      Essential duties and responsibilities 

Administrative Duties

·         Performs Administrative and office support activities/projects for multiple supervisors.

·         Manage Lobby.

·         Field telephone calls.

·         Greet and direct all visitors, including vendors, clients, job candidates, and customers.

·         Experience in Microsoft Office: Word, Excel, Outlook. 

·         Create spread sheets of basic information given by supervisors and word processing.

·         Filing

·         Extensive software skills, strong communication skills are required.

·         Other administrative duties may be required.

Inbound Clerk Duties

·         Assist Inbound Supervisor.

·         Assist Receiving personal with all inbound paperwork / delivery schedules.

·         Will be require to work in the warehouse to assist receiving team with inbound discrepancies.

·         Schedule all inbound deliveries accordingly.

·         Primary point of contact for all delivery companies.

·         Trouble shoot all PO and receiving documentation, variances, via inbound software, WMS systems, Corporate contacts, and vendors.

·         Process all variance reports with vendors.

·         Process all inbound RTVs.

·         Will be require to work / help with all general warehouse functions as needed including and not limited to Receiving, stocking, picking, etc.

 

 

Qualifications:

  • Two years of experience in a similar position – receptionist, customer service, administrative and warehouse
  • Computer experience, 10-key experience, Microsoft Office experience

 

Supervisory Responsibilities:  None.

 

 Work Environment:  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • The noise level in the work environment is usually moderate.
  • Occasional exposure to dirt and dust on merchandise cartons and in atmosphere.
  • Occasional exposure to non-climate controlled distribution center.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus and color recognition. 
  • Regularly required to talk and/or hear.
  • Continuous sitting required.
  • Frequent use of hands to type, finger, handle, or feel

Warehouse Associate – Full Time

ApplyEssential Duties and Responsibilities

  • Stock received inventory to primary pick-face, or to overstock location as necessary, in accordance with Big Rock Sports’ standard operating procedures and safety guidelines;
  • Pick/pack merchandise for customer orders according to Big Rock Sports’ standard operating procedures;
  • Determine method of shipment; prepare orders for shipping by placing the correct labels on each box, and by placing orders in the correct pallet location for the appropriate carrier;
  • Maintain clean and orderly work area;
  • Work with a state of the art carousel system for picking orders;
  • Perform all duties and responsibilities in accordance with Big Rock Sports’ safety guidelines, including but not limited to: safe operation of all machinery, tools, and equipment, proper use of safety devices; maintain housekeeping standards.

Qualifications/Requirements

  • 18 years of age or older
  • Legal authorization to work in the United States
  • Successful completion of criminal background check and drug screen
  • Ability to work in non-climate controlled environment (limited heat or air conditioning)
  • Ability to work overtime, including occasional Saturdays
  • Ability to obtain and maintain powered industrial equipment certification
  • Ability to operate a handheld and/or wrist RF scanner
  • Basic math (addition, subtraction, multiplication, division) skills
  • Continuous standing, walking, stretching, reaching, bending, and stooping required
  • Ability to continuously lift and/or move up to 30lbs; occasionally lift and/or move up to 70lbs

Big Rock Sports Provides our Full Time Associates With:

  • Competitive wage with structured and routine performance evaluations + attendance incentives
  • Medical with 3 options to choose from, dental and vision
  • Paid vacation, holidays and PTO
  • 401k with Company Match
  • Company paid Basic Life/AD&D
  • Voluntary Life, AD&D, Short Term and Long Term Disability Insurance
  • Flexible Spending Account
  • Supplemental Accident and Critical Illness

Warehouse Associate – Seasonal Full Time

ApplySummary: Assembles customer orders from stock and packs merchandise in preparation for shipment to customer.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Use scanner to determine location(s) of merchandise to be picked for customer orders.
  • Ensure that merchandise is clean, free of defect, and is saleable by customer.
  • Packs merchandise in boxes in such a manner as to arrive to the customer intact.
  • Performs all duties and responsibilities in accordance with Big Rock Sports’ safety guidelines, including but not limited to: safe operation of all machinery, tools, and equipment; proper use of safety devices; maintains housekeeping standards.

Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regular exposure to moving mechanical parts.
  • Moderate noise level
  • Non-climate controlled DC
  • Regular exposure to dirt/dust on cartons of merchandise and in atmosphere.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Continuously lift and /or move up to 30 pounds; occasionally lift and/or move up to 70 pounds
  • Continuously push and pull at least 125 pounds
  • Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Continuous standing, walking, bending, stooping, stretching, and reaching.
  • Frequent use of hands to finger, handle, or feel
  • Regularly required to talk and/or hear

Field Sales Specialist

Essential Duties and Responsibilities:

  • Generates orders for products or services within designated product categories;
  • Builds sales with Big Rock Sports customers of record;
  • Execute promotional events for assigned customers;
  • Work with demand planning to forecast and build seasonal sales opportunities;
  • Assists with account coverage, inventory reviews, returns, and drop ship order inquiries;
  • Keys orders into system;
  • Prepares monthly report outlining customer information that has a potential impact on Big Rock Sports sales and service;
  • Attends/works customer events in the territory;
  • Must own and maintain a mode of transportation to properly work and travel within in their designated area of responsibility;
  • Must have a good understanding of the Sporting Goods Industry
  • Other duties as assigned

 

Qualifications:

  • Capable of forming solutions with customers in all situations;
  • Excellent computer skills, including proficiency in Excel, Outlook, and Word;
  • Excellent communication and organizational skills;
  • Based in the Portland Metro area

 

Education/Experience:

  • High school diploma or GED required
  • College degree or equivalent job experience preferred
  • Hunting and fishing industry and/or retail/wholesale experience preferred

National Account Manager

Big Rock Sports, a wholesale distributor of sporting goods, has an immediate need for a National Account Manager to manage key regional and national customers.  This position will be based out of our office in either Graham, NC or Billings, MT.  The National Account Manager will be responsible for retaining, developing and growing long-term partnerships with key existing accounts, as well as cultivating new accounts.

ESSENTIAL DUTIES:

  • Serves as the lead role in all aspects of account management to coordinate sales and business development activities for each account.
  • Develops and implements sales plans that align with corporate goals and direction.
  • Directs sales forecasting activities and sets performance goals accordingly.
  • Assist marketing and sales management with development of marketing strategies and advertising plans as appropriate.
  • Achieves account profitability and sales targets.
  • Analyzes real-time sales and industry information to communicate and lead business improvement opportunities with assigned accounts.
  • Represents company at trade association meetings.
  • Monitors and evaluates the activities and products of the competition.
  • Plans and prepares effective and industry leading merchandising programs.
  • Builds professional and productive relationships with customer accounts to ensure opportunities are being addressed in a timely manner.

 

QUALIFICATIONS:

  • Ability to define problems, analyze data, and present valuable solutions.
  • Good working knowledge of Excel spreadsheets desired. Forecasting and demand planning experience a plus.
  • Ability to interact with multiple levels of management and business organizations.
  • Prior experience within the retail industry preferred.
  • Knowledge of merchandising and sales concepts preferred.
  • 2-5 years of related account management or sales experience.
  • Excellent communication and negotiation skills. Excellent analytical skills.

 

EDUCATION:

Bachelor’s degree from four-year college or university

Inside Sales Representative

Essential Duties/Responsibilities

  • Develop and consistently update a working knowledge of all company systems, product lines, customer programs and offerings.
  • Manage time effectively, meet personal goals and work effectively with other members of the Telemarketing Team.
  • Identify and evaluate all potential customers within the assigned sales rep. territories.
  • Accurately process customer transitions such as orders, quotes or returns.
  • Determine customer requirements and expectations in order to recommend specific products and solutions.
  • Identify trends in customer satisfaction or dissatisfaction.
  • Recommend alternate products based on cost, availability or specifications.
  • Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
  • Communicate to the purchasing department unexpected increases or decreases in demand for products.
  • Travel in support of sales or training meetings, customer site visits or trade shows as required or requested.

Qualifications

College degree, or two years related experience and/or training; or equivalent combination of education and experience. Candidate should be courteous with strong customer service orientation. Outdoor fishing and shooting sports experience a plus.

Candidate must have the ability to perform light hand activity work at a computer/telephone station in an office environment. Must have knowledge of basic computer operations. Position is primarily sedentary.

Warehouse Associate – Full Time

ApplyEssential Duties and Responsibilities

  • Stock received inventory to primary pick-face, or to overstock location as necessary, in accordance with Big Rock Sports’ standard operating procedures and safety guidelines;
  • Pick/pack merchandise for customer orders according to Big Rock Sports’ standard operating procedures;
  • Determine method of shipment; prepare orders for shipping by placing the correct labels on each box, and by placing orders in the correct pallet location for the appropriate carrier;
  • Maintain clean and orderly work area;
  • Work with a state of the art carousel system for picking orders;
  • Perform all duties and responsibilities in accordance with Big Rock Sports’ safety guidelines, including but not limited to: safe operation of all machinery, tools, and equipment, proper use of safety devices; maintain housekeeping standards.

 

Qualifications/Requirements

  • 18 years of age or older
  • Legal authorization to work in the United States
  • Successful completion of criminal background check and drug screen
  • Ability to work in non-climate controlled environment (limited heat or air conditioning)
  • Ability to work overtime, including occasional Saturdays
  • Ability to obtain and maintain powered industrial equipment certification
  • Ability to operate a handheld and/or wrist RF scanner
  • Basic math (addition, subtraction, multiplication, division) skills
  • Continuous standing, walking, stretching, reaching, bending, and stooping required
  • Ability to continuously lift and/or move up to 30lbs; occasionally lift and/or move up to 70lbs

 

Big Rock Sports Provides our Full Time Associates With:

  • Competitive wage with structured and routine performance evaluations + attendance incentives
  • Medical with 3 options to choose from, dental and vision
  • Paid vacation, holidays and PTO
  • 401k with Company Match
  • Company paid Basic Life/AD&D
  • Voluntary Life, AD&D, Short Term and Long Term Disability Insurance
  • Flexible Spending Account
  • Supplemental Accident and Critical Illness