Customer Service Representative

Essential Duties and Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements Meet customer requirements through first contact resolution
  • Prepare complete and accurate work and update customer file
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
  • Effectively transfer misdirected customer requests to an appropriate party
  • Contribute ideas on ways to resolve problems to better serve the customer
  • Participate in activities designed to improve customer satisfaction and business performance
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification

Qualifications:

  • High School education or GED
  • Successful completion of criminal background check and drug screen
  • Knowledge of basic computer operations
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Good listening and responding skills
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Possess insight into self and others
  • Solid problem solving skills
  • Outdoor fishing and shooting sports experience a plus
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